{"xsrfToken":"fa808dddf91bbd15136a27d9deeac3f4d905c60b_lout","branding":{"id":"1","key":"itsm","name":"Spendable Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#004282","headerLinkHoverBGColor":"#004282","headerBadgeColor":"#004282"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#21479e","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"itsm","projectId":10008,"serviceDeskId":1,"name":"Spendable Support","description":"<p>We're here to help! Get in touch with us to solve any issues or report any bugs or enhancements.</p>\n<p>If you need urgent support please call 1800 519 530</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"81","name":"Add a new support worker","descriptionHtml":"","callToAction":"Add a new support worker","introHtml":"","icon":10517,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[35,30,9],"key":""},{"id":"75","name":"Book 1:1 meeting here","descriptionHtml":"<p>Enter your details below to request an onboarding call from our team. Someone will be in contact with you to book a time that works best for you.</p>","callToAction":"Book 1:1 meeting here","introHtml":"","icon":10550,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35,27,30,9],"key":""},{"id":"84","name":"Change my financial management plan","descriptionHtml":"","callToAction":"Change my financial management plan","introHtml":"","icon":10538,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[35,9],"key":""},{"id":"82","name":"Connect supporter to a wallet","descriptionHtml":"","callToAction":"Connect supporter to a wallet","introHtml":"","icon":10550,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[36,30],"key":""},{"id":"80","name":"Create a new wallet","descriptionHtml":"<p>If you're a super admin, you can create a wallet by following these instructions: <br> <a href=\"https://drive.google.com/file/d/1XCITNdH--NZ_euEFt-w6uTL5Kk2KJgRj/view?usp=drive_link\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://drive.google.com/file/d/1XCITNdH--NZ_euEFt-w6uTL5Kk2KJgRj/view?usp=drive_link</a></p>","callToAction":"Create a new wallet","introHtml":"<p>Create a new wallet</p>","icon":10550,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35,36,30,9],"key":""},{"id":"29","name":"Feature improvements, new feature ideas","descriptionHtml":"","callToAction":"Feature improvements, new feature ideas","introHtml":"","icon":10550,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35,36,30],"key":""},{"id":"23","name":"Forgot logins","descriptionHtml":"<p><a href=\"https://spendable.atlassian.net/l/c/WyVV4jgu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See if you can solve it yourself here?</a></p>","callToAction":"Forgot logins","introHtml":"","icon":10518,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[35,36,30,9],"key":""},{"id":"76","name":"I made payment using the wrong wallet","descriptionHtml":"","callToAction":"I made payment using the wrong wallet","introHtml":"","icon":10536,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[35,36,10],"key":""},{"id":"19","name":"I need help with the budget hub","descriptionHtml":"<p><a href=\"https://spendable.atlassian.net/wiki/spaces/SPA/pages/12681556/The+Budget-Hub+-+tutorials\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">See if you can solve it yourself here?</a></p>","callToAction":"I need help with the budget hub","introHtml":"<p>This is a form for support with the Budget Hub</p>","icon":10467,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[30,9],"key":""},{"id":"18","name":"I need help with the Spendable app","descriptionHtml":"<p>This request is to report issues you are having with your mobile app.</p>","callToAction":"I need help with the Spendable app","introHtml":"<p>App not working</p>","icon":10471,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[36],"key":""},{"id":"102","name":"I need to upload a receipt","descriptionHtml":"<p>If you are having trouble adding a receipt you can attach it here and a member of our team will add it in for you</p>","callToAction":"I need to upload a receipt","introHtml":"<p>Get one of our team to upload the receipt to the transaction if you can't</p>","icon":10523,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[35,36,30,9],"key":""},{"id":"26","name":"I was charged too much","descriptionHtml":"","callToAction":"I was charged too much","introHtml":"","icon":10483,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[35,36,10],"key":""},{"id":"20","name":"I've lost my card","descriptionHtml":"","callToAction":"I've lost my card","introHtml":"","icon":10483,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[35,36,30,9],"key":""},{"id":"17","name":"My card is not working","descriptionHtml":"<p>Have you tried checking our tutorials to make sure you are doing the right steps before you make a payment?<br> spendable.com.au/tutorials</p>","callToAction":"My card is not working","introHtml":"","icon":10550,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35,36,30,9],"key":""},{"id":"97","name":"Order a new card","descriptionHtml":"<p>Please put the details of the new card in this form</p>","callToAction":"Order a new card","introHtml":"<p>Order a new card for a new person or a lost card</p>","icon":10483,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[35,36,30,9],"key":""},{"id":"22","name":"Other issue","descriptionHtml":"","callToAction":"Other issue","introHtml":"","icon":10550,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[35,9],"key":""},{"id":"98","name":"Plan & Grow - Fund Requests","descriptionHtml":"<p>*<b>Please do not fill this out if you are not from Plan &amp; Grow</b>*</p>","callToAction":"Plan & Grow - Fund Requests","introHtml":"<p>Form for Plan &amp; Grow support workers to request funds to be added to the SpendAble card for</p>","icon":10484,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[30],"key":""},{"id":"83","name":"Raise a dispute","descriptionHtml":"","callToAction":"Raise a dispute","introHtml":"","icon":10480,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[35,36,30,10],"key":""},{"id":"79","name":"Remove supporter from wallet","descriptionHtml":"","callToAction":"Remove supporter from wallet","introHtml":"","icon":10489,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[35,30],"key":""},{"id":"24","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":10476,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[35,36,30,9],"key":""},{"id":"101","name":"Change Hub Permissions","descriptionHtml":"","callToAction":"Change Hub Permissions","introHtml":"<p>For changing permissions for a wallet within a house to a different house/region</p>","icon":10499,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"16","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"85","name":"I'm a new SpendAble user","descriptionHtml":"<p>This is a standard form for handling the onboarding of all participants, support workers and budget hub managers</p>","callToAction":"I'm a new SpendAble user","introHtml":"<p>Use this to onboard new users and handle their support requests</p>","icon":10466,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"28","name":"Report an issue ","descriptionHtml":"","callToAction":"Report an issue ","introHtml":"","icon":10550,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://spendable.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":30,"name":"I'm an admin at a service provider"},{"id":36,"name":"I'm a support worker needing support"},{"id":35,"name":"I'm a participant and I need support"},{"id":9,"name":"I'm a parent or guardian and I need help"},{"id":10,"name":"There is a transaction I don't recognise"},{"id":27,"name":"I want an onboarding call with your team"}],"orderMapping":{"35":[81,75,84,80,29,23,76,102,26,20,17,97,22,24,79,83],"27":[75],"31":[84],"36":[82,80,29,23,76,18,102,26,20,17,97,83,24],"12":[29],"28":[76],"8":[18,17],"30":[102,98,97,82,81,80,79,75,29,23,19,20,17,83,24],"7":[102,24,23,18,17,22],"6":[97,26,22,20,17],"11":[22],"10":[83,26,76],"9":[24,23,22,19,75,81,84,80,102,20,97,17],"5":[12,13,14],"4":[12,14],"1":[12,13],"2":[13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f9f159e6-71cd-37b8-b751-ce4481d59d6d","appLinkName":"System Confluence","appLinkUrl":"https://spendable.atlassian.net/wiki","spaceKey":"SPA","spaceName":"SpendAble App","spaceUrl":"https://spendable.atlassian.net/wiki/spaces/SPA","isServer":false},"labels":[],"projectKey":"SPENSUP","serviceDeskId":1,"kbLinkDomainURLs":["https://spendable.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SPENSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiOTVjYzJlMC03YzY1LTRiZmUtYjY0MC1mNjNkMDQzZjFkZjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM3MDU0MTUsIm5iZiI6MTczMzcwNDIxNX0.7ExjOzKh6J-k2dXWcd80rQjXJbo1eR_J5krJSTpBP8I","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"b95cc2e0-7c65-4bfe-b640-f63d043f1df8","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://spendable.atlassian.net/wiki","kbLinkDomainURLs":["https://spendable.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=spendable","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fa808dddf91bbd15136a27d9deeac3f4d905c60b_lout","baseUrl":"https://spendable.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://spendable.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b95cc2e0-7c65-4bfe-b640-f63d043f1df8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e2fec191325a4c35a9f44b8d1e2883e3","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}